At the heart of a LOC is the LOC
Certified Manager™ (LCM). The LCM is the
lead advisor and customer advocate within the LOC Global
organization. The LCM supports and assists customer project teams
from analysis through implementation. The LCM also works with
customers to determine what specific services are required.
Lastly, the LCM is
responsible for ensuring customer satisfaction. Through weekly
internal reports, the LCM ensures LOC Global management is aware
of customer progress and related issues.
Different Packages Provide Different LOC
Certified Manager™ Assistance
LOC Global separates out the long
range planning functions from the logistical operations that
support customers on a day-to-day basis—while also making sure
that the former stays closely tuned in to the latter’s activities.
To ensure the
highest level of LOC Global service, the Platinum Package includes
a
LOC Certified Manager™ (LCM) specializing in either the long range planning function or the
day-to-day support function. Please contact usif you would like help from one of
our experienced associates in choosing a
LOC Certified Manager™:
LOC1™
— Manage Day-to-Day Logistic Needs
Across Organizations
Platinum
Gold
Silver
Bronze
Warehousing / Distribution
Yes
No
No
No
Ground Freight
Yes
Yes
Yes
Yes
Air Freight
Yes
Yes
Yes
Yes
Sea Freight
Yes
Yes
Yes
Yes
Shipment Tracking
Yes
Yes
Yes
Yes
Customs Management
Yes
Yes
Yes
Yes
On-Site Management
Yes
Yes
No
No
LOC2™
— Implement Long-Term Logistic Plans Across Organizations
While both the Silver and
Bronze Packages are leveraged logistical resources, the Silver Package offers access to more technical individuals that will
spend more time (and on-site) with fewer accounts. In addition,
the following differences are present in the services:
The Bronze Package is an annual service,
paid for each year along with an annual agreement.
The Bronze Package provides for a remote
relationship, primarily conducted through telephone and email.
The Bronze Package includes a year long
subscription to the LOC Extranet™,
while the Silver subscription is limited to 16 weeks.
A LOC Certified Manager™
will manage approximately 3 Silver accounts simultaneously,
rather than 10 for a Bronze Package.
The LOC Certified Manager™
for a Bronze account is typically a more junior person than one
for a Silver account, having a career path that may develop into
a Silver program manager.
The LOC Certified Manager™
for a Bronze account is typically not as technically strong as
one for a Silver account.
Silver
versus Bronze Features
Feature
Silver
Bronze
LOC Certified
Manager™
Yes
Yes
Coordination of LOC
Global and/or corporate resources to help resolve complex
implementation issues (Help recommend additional required
services)
Yes
Yes
Project planning
assistance and review
Yes
Limited
Methodology
knowledge transfer
Yes
Limited
Assist customer for
transition when 3PL provider leaves
Yes
Yes
Account management
of Service Requests
Yes
Yes
Regular reporting
on Service Request performance
Yes
Yes
Communication of
LOC Best Practices
Yes
Yes
Assistance with
information infrastructure
Yes
No
Provide design and
configuration expertise
Yes
No
Identification and
resolution of complex implementation issues
Yes
No
Spend time onsite
with customer
Yes
No
Spend greater than
2-3 hours/week on customer account
